Shipping Policy

Last updated: 14 August 2026

At HYL, we aim to get your order to you as quickly and reliably as possible.

This Shipping Policy explains how orders are processed, dispatched and delivered.

Order Processing

Once your order has been successfully placed, you will receive an order confirmation using the contact information provided at checkout.

Some HYL products are produced or prepared specifically after an order is placed. Because of this, orders may require a processing or production period before they are dispatched.

Processing times are separate from delivery times.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where tracking is available.

UK Delivery

We currently primarily serve customers within the United Kingdom.

Available delivery methods, estimated delivery times and applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery estimates begin after your order has completed processing and been dispatched.

Unless expressly stated otherwise, delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges, where applicable, are calculated and displayed at checkout before payment.

From time to time, HYL may offer free or discounted delivery, including as part of promotional offers or when an order reaches a specified value.

Where a free-delivery threshold applies, the qualifying amount and any relevant conditions will be displayed on our website or at checkout.

Tracking Your Order

Where tracking is available, tracking information will be sent to you after your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch confirmation, as carriers may not immediately register a parcel within their network.

Multiple Packages

In some circumstances, products within the same order may be produced or fulfilled separately.

This means that an order containing multiple items may occasionally arrive in more than one package and at different times.

Where available, separate tracking information may be provided for each shipment.

You will not be charged additional shipping costs solely because we choose to fulfil an order in multiple packages after your order has been placed.

Delivery Addresses

Please ensure that your delivery address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible at hylperformanceuk@gmail.com.

We will make reasonable efforts to update your delivery information where possible. However, once an order has entered production, fulfilment or has been dispatched, we may be unable to change the delivery address.

HYL cannot be responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where applicable law provides otherwise.

Delivery Delays

Occasionally, orders may be delayed due to circumstances outside our reasonable control, including carrier delays, severe weather, transport disruption, periods of unusually high demand or other unforeseen circumstances.

If your order has not arrived within the estimated delivery period, please check your tracking information first.

If you are still concerned about your order, contact us and we will assist you in investigating the shipment.

Lost Orders

If you believe your order has been lost in transit, please contact us at hylperformanceuk@gmail.com with your order number.

We will investigate the shipment with the relevant fulfilment and/or delivery provider.

Where an order is confirmed as lost before delivery to you, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Nothing in this policy affects your statutory consumer rights.

Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, contact us as soon as possible at hylperformanceuk@gmail.com.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the damaged item

• Photographs of the packaging where relevant

This information helps us investigate the issue and arrange an appropriate resolution.

Please refer to our Returns & Refunds Policy for further information regarding damaged, faulty or incorrect products.

Missing or Incorrect Items

If an item is missing from your delivery, first check whether your order has been divided into multiple shipments.

If you have received an incorrect item or believe part of your order is missing, contact us at hylperformanceuk@gmail.com with your order number and details of the issue.

We will investigate and arrange an appropriate resolution.

International Shipping

International delivery availability may vary.

If international shipping is available to your location, the available delivery options and charges will be displayed at checkout.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where applicable, responsibility for these charges will be made clear to you in accordance with applicable law and the delivery terms shown at checkout.

International delivery times may vary due to customs processing and local delivery networks.

Returns

Shipping an order back to HYL is handled separately from the original delivery.

Please do not return products to the address shown on your parcel unless we specifically instruct you to do so.

For information about returning an order, return postage costs and refunds, please see our Returns & Refunds Policy.

Your Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or otherwise affect rights available to you under applicable UK consumer law.

Contact Us

If you have any questions about shipping or an existing order, please contact:

HYL
Email: hylperformanceuk@gmail.com

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.

BUILT THROUGH DISCIPLINE.