FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know about ordering from HYL.
ORDERS
Can I change or cancel my order?
If you need to change or cancel your order, contact us as soon as possible at hylperformanceuk@gmail.com.
Some HYL products may enter production or fulfilment shortly after an order is placed, so we cannot guarantee that changes or cancellations will be possible once processing has begun.
Your statutory cancellation rights are not affected.
I haven't received an order confirmation. What should I do?
First, check your spam or junk folder and make sure you entered the correct email address when placing your order.
If you still can't find your confirmation, contact us and we'll be happy to help.
SHIPPING
How long will my order take to arrive?
Some HYL products are produced or prepared after your order is placed, so a processing period may apply before dispatch.
Estimated delivery times will be shown at checkout where available.
Once your order has been dispatched, you will receive tracking information where tracking is available.
How much is delivery?
Available shipping options and their prices are displayed at checkout before you complete your order.
From time to time, we may also offer free or discounted delivery when your order meets a specified value.
Can my order arrive in multiple packages?
Yes. Some products may be fulfilled separately, meaning an order containing multiple items can occasionally arrive in more than one package.
Where is my order?
If your order has been dispatched, check the tracking information provided with your shipping confirmation.
If your order appears significantly delayed or you believe it may have been lost, contact us with your order number and we'll investigate.
SIZING
How do I choose the right size?
Check the sizing information provided on the individual product page and our Size Guide before ordering.
Sizing and fit can vary between products, so we recommend checking the measurements for the specific item you're purchasing.
What if I'm between sizes?
Check the fit guidance on the individual product page.
If you're still unsure, contact us before ordering and we'll help you choose the most appropriate size.
RETURNS & REFUNDS
Can I return my order?
We offer a 30-day returns period on eligible products.
Items returned under our standard returns policy should be unworn, unused, unwashed and in their original condition, with tags attached where applicable.
For full information, please see our Returns & Refunds Policy.
Who pays for return postage?
For change-of-mind returns, including ordering the wrong size, you will normally be responsible for the cost of returning the item.
If your item is faulty, damaged or incorrect, contact us and we will arrange an appropriate resolution and cover reasonable return costs where required.
Can I exchange an item for another size?
We currently don't offer direct exchanges.
If you require another size or product, you can return your original eligible item and place a new order.
How long will my refund take?
Once we've received and inspected your return, we'll let you know whether your refund has been approved.
Approved refunds are issued to your original payment method. Please allow up to 10 business days for processing after approval, although your bank or payment provider may require additional time.
PRODUCTS
Where are HYL products made?
HYL works with selected production and fulfilment partners to manufacture and fulfil our products.
Production locations may vary depending on the product and destination.
How should I care for my HYL clothing?
Always follow the care instructions provided with your garment.
Product-specific care information may also be displayed on the relevant product page.
Proper care will help maintain the fit, appearance and performance of your HYL products.
REVIEWS
How can I leave a review?
After purchasing from HYL, you may receive an email inviting you to review your product.
You can also leave a review through the review section on eligible product pages.
We welcome genuine feedback from our customers.
CONTACT
How can I contact HYL?
For questions about products, sizing, orders, returns or anything else, contact us at:
You can also use our Contact Us page or the live chat available on our website.
If you're contacting us about an existing order, please include your order number so we can help you as quickly as possible.
HYL
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