Returns & Refunds Policy

At HYL, we want you to be confident in every order. If something isn't right, we're here to help.

30-Day Returns

We offer a 30-day return period, meaning you have 30 days from receiving your order to request a return.

To be eligible under our 30-day returns policy, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• With original tags attached, where applicable
• In their original packaging, where applicable

You will also need your order number or proof of purchase.

Your statutory rights are not affected by this policy.

How to Request a Return

To request a return, contact us at hylperformanceuk@gmail.com and include your order number and the item you would like to return.

Please do not send an item back before contacting us.

Once your return has been accepted, we will provide instructions explaining how and where to send your item. Returns sent without first being requested may not be accepted.

For change-of-mind returns, including where you have ordered the wrong size, you will normally be responsible for the cost of returning the item.

We recommend using a tracked delivery service when returning an item, as HYL cannot be responsible for returns lost in transit before they reach us.

Damaged, Faulty or Incorrect Orders

Please check your order as soon as you receive it.

If an item arrives damaged, defective, incorrect or otherwise not as described, contact us as soon as possible at hylperformanceuk@gmail.com.

Please include your order number, a description of the issue and photographs where appropriate. This will help us resolve the issue as quickly as possible.

Where goods are faulty, damaged, incorrect or otherwise do not conform to your legal rights, we will provide an appropriate remedy and cover reasonable return costs where required.

Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by law. This may include products that have been genuinely personalised or customised specifically for you.

Where a product is subject to a specific returns restriction, this will be clearly stated on the relevant product page before purchase.

Gift cards are non-returnable except where required by law.

Nothing in this section affects your statutory rights where an item is faulty, damaged, misdescribed or otherwise does not conform to your legal rights.

Sale & Promotional Items

Purchasing an item at a discounted or promotional price does not remove your statutory consumer rights.

Unless a different voluntary returns condition is clearly stated before purchase, eligible sale items are covered by our standard 30-day returns policy.

Exchanges

We currently do not offer direct exchanges.

If you require a different size, colour or product, you can return your original eligible item in accordance with this policy and place a new order for the item you would prefer.

This helps us process returns and replacement orders as quickly as possible.

UK Cancellation Rights

If you are a UK consumer purchasing from HYL online, you may also have statutory cancellation rights under UK consumer law.

For many online purchases, consumers generally have the right to cancel within 14 days of receiving their goods, without needing to provide a reason. After notifying us of a cancellation, you will generally have a further 14 days to return the goods, subject to applicable exceptions.

These statutory rights exist alongside our 30-day returns policy and are not restricted by it.

Refunds

Once your return has been received, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

We aim to process approved refunds promptly. Please allow up to 10 business days for the refund to be processed after approval. Your bank, card provider or payment provider may take additional time to make the funds available to you.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us.

Original delivery charges will be handled in accordance with applicable consumer law and the circumstances of the return.

Returning Your Order

Do not return an item to the address shown on your parcel or to one of our fulfilment partners unless we specifically instruct you to do so.

Always contact us first so that we can provide the correct return instructions for your order.

Contact Us

If you have any questions about a return, refund or your order, please contact:

HYL Customer Support
hylperformanceuk@gmail.com

BUILT THROUGH DISCIPLINE.

Last updated: August 2026